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Calendar September 12, 2013 09/12/13 AuthorBy Subscription Box Mom Comments 0 Comments 0

Cultured Crate Update

Cultured Crate posted the following on their Facebook page:

In a very sad turn of events. In a great way Cultured Crate is
SWAMPED. We launched as a small company and the demand took off quickly. We are now pausing all delivery and issuing refunds until our staff can be built. We are fielding 100s of emails a day and refuse to give ANYTHING but the best service. The refunds are already being done and should be completed in the next 3 to 5 days. It is taking some time. Many are already completed. We do not feel it right to not refund right away until we are able to procure a fail safe shipment method. Zero Misses and top notch customer service. The Beta was SO successful that we out grew ourselves so quick. We will notify everyone when the crates will be available again! Thank you all!!!!!!!!!!!!!!!!!!!!!!! We will
be sharing our Cultured Kids Photos..Because they will be our face on relaunch! Wow!”

While I am sad they have to take some time to regroup, I love that they are making customer service #1.  I am sure we are going to see exciting things from them soon.  

What do you think of the news?

This entry was posted in Uncategorized and tagged: on Thursday, September 12th, 2013 by Subscription Box Mom


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